FAQ

 

How long does it take until I get my jewellery?

The making of the jewelry usually takes between 2-3 weeks. Please check estimated the delivery time at each product.

Shipping in Germany takes 1-2 workdays. Shipping within Europe takes between 1 and 2 weeks, shipping worldwide takes up to 4-6 weeks. Due to Covid 19 shipping times may be longer than usual.

If you need the jewellery to arrive faster, please contact me. Sometimes a processing time up to 3 workdays is possible, as well as expedited shipping.

 

How is the jewelry packaged?

Your mabotte jewelry comes in a pretty gift box. I use ecofriendly packing materials and ship plastic free.

 

How will the jewelry be shipped?

In Germany the jewelry will usually be shipped via DHL. More expensive jewelry is shipped via DHL Express or a carrier for valuable goods.

International shipping is via DHL or DHL Express.

 

How mabotte jewelry is made?

All mabotte jewelry is made by myself in my goldsmiths workshop. I only use high quality precious metals as sterling silver and 18ct gold. Most of the jewelry is made after your order, the photos in the shop are examples.

 

How to order customised jewellery?

I am happy to make you a custom mabotte piece of jewelry. Please contact me to discuss possibilities and questions you might have.