FAQ
1. Shipping
2. Customizing your locket with your own photos or keepsakes
3. How mabotte jewelry custom lockets are made
4. Service
1. Shipping
How long does it take until I get my jewelry?
The making of the jewelry usually takes between 1-2 weeks (except for holiday times). Please check estimated the delivery time at each product.
Shipping in Germany usually takes 1-2 workdays. Shipping within Europe takes between 1 and 2 weeks, shipping worldwide takes up to 2-5 weeks.
If you need the jewelry to arrive faster, please contact me. Sometimes a processing time up to 3 workdays is possible, as well as expedited shipping.
How is the jewelry packaged?
Your mabotte jewelry comes in a pretty gift box. I use ecofriendly packing materials and ship plastic free. If you prefer your jewelry to be gift wrapped, see the options here.
How will the jewelry be shipped?
In Germany the jewelry will usually be shipped via DHL or Deutsche Post. More expensive jewelry is shipped via DHL Express or a carrier for valuable goods.
International shipping is via Deutsche Post, DHL or DHL Express.
2. Customizing your locket with your own photos or keepsakes
How to choose the perfect locket for your photo or the perfect photo for your locket?
In order to choose the right photo for the locket, it is important to note that the locket is round. The motif should therefore fit well into a circle to avoid unsightly white edges. You can test this, for example, with a paper template with a cut out circle.
mabotte lockets are available in different sizes, so you can be sure that there is the perfect locket for every photo. The large locket fist perfectly a family photo, the small locket is well suited for a babyphoto or a portrait. Ultimately, it is a matter of taste which size you choose as it is possible to print your favorite photo to fit in any locket size.
How do I resize the photo to best fit my locket?
Once the right photo has been found, it has to be reduced in size so that it fits into the medallion.
If the image is digital, you can use word processing software such as Word or Pages or image editing software such as Photoshop. With Pages, for example, the circular shape can be selected and scaled to the correct size. Then the photo can then be dragged into the shape and also scaled to the appropriate size. This way you can see straight away whether the photo is suitable for a round locket before it is printed and cut out.
What can I do if I don't have the option to print or put in the photo myself?
If you do not have the opportunity to print out the photo yourself, or if you want the locket to be sent directly to the recipient as a gift, you can send the photo by email to hello@mabotte.de and it will be printed out and put in the photo. The locket photo service costs €3 and you can find it here.
If you don't have a suitable photo at hand yet...
a secret message, a line from your favorite song, a child's drawing, or an inspiring quote also turn your medallion into a symbol of connection and a wonderful gift.
What else can you put in a locket?
In addition to the classic lockets for photos, in which you can insert baby photos, family photos or even your favorite quote or life motto, mabotte also offers so-called living lockets for filling.
In the shop you will find ready-filled versions, including lockets with flower seeds, a miniature beach, initials or small charms such as a golden heart or a star.
You can also fill the lockets yourself. With the included wooden stick and the instructions for use, opening the locket is very easy, so that you can design your locket according to your own wishes.
Whether you want to remember a wonderful holiday, a special event, or a loved one, the amulet can accommodate small shells, dried flowers, a piece of fabric, a lock of hair and much more. You can also insert a photo and then add small objects or charms of your choice.
Please note that the maximum height of the items is 2.3mm and that the locket is not waterproof. Therefore it should always be taken off when showering and swimming.
Do you have an item that you always want to carry with you, but does not fit into the regular locket sizes? At mabotte we also offer custom-made products, contact us at hello@mabotte.de
3. Crafting treasures: How mabotte jewelry custom lockets are made
How is a mabotte piece of jewelry created?
Each mabotte piece of jewelry is crafted by me in my own goldsmith workshop. My aim is to create jewelry of the highest quality and timelessness that brings you joy for years to come. Therefore, I use precious metal alloys such as 925 silver and 750 gold and work with great care to craft the perfect piece of jewelry for you.
My designs are completely handmade and not mechanically reproduced, resulting in each piece being unique – no two pendants or jewelry items are exactly the same. The photos featured in the shop are examples as most pieces of jewelry are made-to-order after your purchase. This allows me to be flexible and accommodate special requests and customizations.
How is a locket with a personal motif created?
A locket is not just any piece of jewelry; it almost always holds special significance for the wearer or the one who gifts it. Whether it's a cherished photo or a deeply personal memento inside, each locket carries a unique message.
And when the design reflects your individuality, the locket becomes even more meaningful. That's why I love crafting lockets that resonate with the personal tastes and stories of my customers. In my gallery, you'll find a small selection of examples showcasing the diversity of what's possible.
If you also desire a locket with a truly personal touch, please contact me via email or telephone. Whether you have a clear vision or just a vague idea, together we'll find the perfect design for you. After discussing your preferences, I'll create two to three drafts along with a cost estimate. Once the design is finalized, I'll craft your very own personalized locket.
The possibilities range from minimalist to playful designs, featuring the initials of your loved ones, your favorite animal, a special flower, a place close to your heart, a significant number, or symbols of love and friendship – – let your imagination roam free and get inspired.
4. Service
What can I do if I don't have the option to print or put in the photo myself?
If you do not have the opportunity to print out the photo yourself, or if you want the locket to be sent directly to the recipient as a gift, you can send the photo by email to hello@mabotte.de and it will be printed out and put in the photo. The locket photo service costs €3 and you can find it here.
How do I care best for my jewelry?
Mabotte jewelry is crafted from high-quality precious metals, making it extremely durable. However, especially silver can tarnish due to contact with hydrogen sulfide in the air. The use of cosmetics such as skincare products and perfumes can also contribute to this. Therefore, we recommend putting on your jewelry after applying makeup and hair care products.
The method of storage and cleaning also plays a role in how quickly the jewelry tarnishes. Before storing it, make sure it is always clean and dry. Additionally, it is advisable to remove jewelry while swimming and showering, as both chlorinated water and skincare products can cause long-term damage to silver. This is especially true for lockets, as they are not waterproof.
How can I clean my jewelry?
To remove light stains or dirt, you can use a gentle soap solution and a soft brush. If the jewelry has become tarnished, the most effective cleaning method is to use a gold or silver dip. Remember to remove any photos or contents from the lockets before cleaning!
Is it possible to repair mabotte jewelry?
A major advantage of authentic jewelry is that it can usually be repaired if something were to happen, such as a fall onto a tiled floor or excessive pulling on the chain. If necessary, I am here to assist you. Just reach out to me at hello@mabotte.de, and I'll do my best to help.